# Can't Sign in to Thunkable?

You can sign up or sign in to Thunkable with your:

* Google account
* Apple ID
* Email address

If you are having issues signing in to Thunkable, we recommend you do the following:

1. Completely sign out from Google and then sign back in.
2. Use Chrome, Firefox, or Safari browsers.
3. [Enable cookies](/additional-resources/troubleshooting/login-issues.md#pro-tip-how-to-enable-cookies) in your browser.
4. Uninstall any ad blocker extensions or add-ons you have installed.
5. Disable Kaspersky Lab Antivirus or whitelist thunkable.com if you have it installed.

<table><thead><tr><th width="205.33333333333331"></th><th width="279">Compatible with Thunkable</th><th>Incompatible with Thunkable</th></tr></thead><tbody><tr><td>Browser</td><td>Chrome, Firefox, or Safari</td><td>Microsoft Internet Explorer or Edge Web Browser</td></tr><tr><td>Cookies</td><td>Cookies enabled in the browser</td><td>Cookies disabled in the browser</td></tr><tr><td>Ad blockers</td><td>No AdBlockers extensions or add-ons</td><td>AdBlockers extensions or add-ons</td></tr><tr><td>Kaspersky Antivirus</td><td>Either disabling Kaspersky Lab Antivirus completely or whitelisting Thunkable.com</td><td>Kaspersky Lab Antivirus software</td></tr></tbody></table>

## How to Enable Cookies

To enable cookies, please see the browser-specific directions below.

### **Chrome**

In Chrome, you must ensure that you allow sites to save and read cookie data. You will also need to ensure that you **do not block** third-party cookies.&#x20;

For instructions, see here: [Chrome - Turn cookies on or off](https://support.google.com/accounts/answer/61416?hl=en\&co=GENIE.Platform%3DDesktop)&#x20;

Be sure to refresh your page after you enable cookies.

### **Firefox**

In Chrome, you must ensure that you allow sites to save and read cookie data. You will also need to ensure that you **do not block** third-party cookies.&#x20;

For instructions, see here: [Firefox - Enable Cookies](https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them)

Be sure to refresh your page after you enable cookies.

### **Safari**

In Safari, you must ensure that you allow sites to save and read cookie data. You will also need to ensure that you **do not block** third-party cookies.&#x20;

For instructions, see here: [Enable cookies in Safari on Mac](https://support.apple.com/en-ca/guide/safari/ibrw850f6c51/mac)

Be sure to refresh your page after you enable cookies.

{% hint style="success" %}
**Have feedback on this doc?** Please take a moment to share your feedback here: [Thunkable Docs Feedback](https://docs.google.com/forms/d/e/1FAIpQLSfCwn5L2xyla-LSLZX0DSWFcFeJ43qp-r1tELCacuVS2zduLA/viewform?usp=sf_link). Your valuable insights will help us improve and better serve you in the future.
{% endhint %}


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