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  • What is Thunkable?
  • 🗺️Getting Started
    • Getting Started Guide
    • Keyboard Shortcuts
    • Undo Redo
    • Thunkable Account
      • Account Management
    • Preview and Test your App
    • Versioning
    • Data Sources
      • Google Sheets Data Source
      • Airtable Data Source
      • Webflow Data Source
      • Local Table Data Source
    • Project Collaboration
      • Organizations
    • 🎓Sample Apps & Tutorials
      • Thunkable Community Forums
      • Sample Apps
      • Video Tutorials
        • Thunkable Live App
          • How to Test and Troubleshoot with Thunkable Live App
        • Data Source Tutorials
          • Connecting to Data Sources
            • Google Sheets
            • Local Table
          • Create Data in a Thunkable Data Source
          • Read Data in a Thunkable Data Source
          • Update Data in a Thunkable Data Source
          • Delete Data in a Thunkable Data Source
        • User Auth & Management
          • Firebase
            • User Sign-Up, Sign-In, and Auth
            • User Sign Out and Password Reset
          • Google
            • User Sign-Up, Sign-In, Sign-Out, and Auth
          • Apple
            • User Sign-Up, Sign-In, Sign-Out, and Auth
        • Projects
          • How to Save Versions of Your Thunkable Project
          • How to Copy and Customize Public or Sample Thunkable Projects
        • User Interface & Design
          • Screens
            • Save and Reuse Thunkable Screens
            • Change Thunkable Screens with a Button Click
            • Create Scrollable Screens in Your Thunkable App
          • Navigators
            • How to Use the Thunkable Stack Navigator
            • How to Use Thunkable Top and Bottom Tab Navigators
            • How to Use the Thunkable Drawer Navigator
            • Combine Figma Frames with Thunkable Navigators
          • Components
            • How to Use the Visibility Property to Create Modals in Thunkable
          • Data Visualization
            • Customize a Data Viewer
          • Text
            • Implement Text Input Validation
        • Alerts & Notifications
          • Display Alert Messages in Your Thunkable App
          • How to Create Three-Button Alert Messages
        • Files
          • Cloudinary
            • Store and Access Cloudinary Files in Your Thunkable App
        • Camera
          • How to Use the Device’s Camera
          • How to Use the Device’s Video Camera
          • Use the Device’s Camera as a QR or Barcode Scanner
        • Realtime Databases
          • Firebase
            • How to Read Data in a Firebase Realtime Database
            • How to Update Data in a Firebase Realtime Database
        • Advanced Blocks
          • Connect Your Thunkable App to a Web API
        • Thunkable Academy
          • Building Your First Thunkable App
            • Getting Started with Thunkable
            • How to Design a Thunkable App
            • How to Connect a Thunkable App to a Data Source
            • How to Make A Thunkable App Interactive with Blocks
          • Thunkable No Code App Creation Basics
            • Thunkable UI Components and App Features
            • Understanding Thunkable's Drag and Drop Block Builder
            • Design, Develop, Debug, and Deploy Your App
        • Hour of Code
          • 2021 - Build an Informational App
          • 2022 - Build a Scavenger Hunt App
          • 2023 - Build a Translator and Text-to-Speech App
        • App Building
          • How to Build a Translation App in Thunkable
          • How to Create an Image Recognition App with Thunkable
          • How to Create a Text-to-Speech App in Thunkable
  • 🎨App Design
    • User Interface (UI) Components
      • Basic Components
        • Button Component
        • Label Component
        • Rich Text Component
        • Image Component
        • Text Input Component
        • Layout Component
        • Group Component
      • Data Components
        • Simple List Component
        • Data Viewer Components
          • Data Viewer List Component
          • Data Viewer Grid Component
          • Custom Data Viewer
      • Input Components
        • Switch Component
        • Slider Component
        • Checkbox Component
        • Date Input Component
        • Time Input Component
      • Media Components
        • Animation Component
        • Video Component
        • Loading Icon Component
      • Embed Components
        • Web Viewer Component
        • Map Component
        • Canvas Component
        • PDF Reader Component
        • Rating Component
      • Modules
        • Introduction
        • User Guide
      • Generative AI
    • Screens
      • Save and Reuse Screens
      • Improve Thunkable Load Time
    • Navigators
      • Top Tab Navigator
      • Bottom Tab Navigator
      • Drawer Navigator
      • Stack Navigator
    • Figma Integration
  • 🛠️Blocks
    • Thunkable Blocks Overview
    • Core Blocks
      • Control Blocks
      • Logic Blocks
      • Math Blocks
      • Text Blocks
      • Lists Blocks
      • Color Blocks
      • Device Blocks
      • Objects Blocks
      • Variables Overview
        • Connect a Firebase Realtime Database
        • Variables Blocks
      • Functions Blocks
    • App Features Blocks
      • Speech Blocks
      • Sound Blocks
      • Share Blocks
      • Camera Blocks
      • Files Blocks
      • Sign In Blocks
        • User Sign Up, Sign In, and Authentication with Firebase
        • User Sign Up, Sign In, and Authentication with Google
        • User Sign Up, Sign In, and Authentication with Apple
      • Location Blocks
      • Push Notification Blocks
      • In-App Purchase Blocks (with RevenueCat)
      • Data Sources Blocks
      • Alerts Blocks
      • Timer Blocks
      • Sensors Blocks
        • Gyroscope
        • Magnetometer
        • Accelerometer
        • Location Sensor
      • Ads by AdMob
    • Advanced Blocks
      • Web APIs Blocks
        • CORS Policy
        • 🆓No Auth APIs
          • Update Data in a Data Source
          • CRUD Operations
          • Setting Headers
        • 📊Charting APIs
          • Create a chart template
          • Charting in Thunkable
      • Bluetooth Low Energy Blocks
      • OpenAI Services ChatGPT Integration Blocks
      • "Any Component" Blocks
      • JavaScript Web Bridge
  • ⚙️Settings
    • App Settings
      • Tablet View
    • Assets
    • Cloud Variable Viewer
    • Manage your Projects
      • My Projects Page
      • Thunkable Projects
      • Duplicate Project
      • Share Your App
      • Download Your App
        • Download Your App on iOS
        • Download Your App on Android
      • Add to Home Screen
      • Managing Project Storage
      • App Data Privacy
      • Delete Project
  • 📱Publishing
    • Overview
    • Publish to the Apple App Store
      • User Guide
      • Troubleshooting
      • Review Process
      • Tracking Usage Description
    • Publish to Google Play Store
      • User Guide
      • Troubleshooting
      • Review Process
    • Publish as a Web App
      • User Guide
      • Custom Domains
      • Troubleshooting
    • Testing
      • Testing on iOS via TestFlight
      • Testing on Android
    • Troubleshooting
      • Publishing Checklist
      • Generate Screenshots
  • 🎮Gaming
    • Gaming Overview
      • Canvas Label
      • Sprites
      • Sprite Gallery
    • Gaming Blocks
      • Events
      • Motion
      • Looks
      • Direction
      • Sensing
      • Add & Remove
      • Stage
  • 🗃️Additional Resources
    • Release Notes
      • Release Notes 2024
      • Release Notes 2023
    • Troubleshooting
      • Can't Sign in to Thunkable?
      • FAQs
    • Minimum Requirements
    • Bugs and Product Feedback
    • App Services and Emulators
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On this page
  • Live Test
  • Download Android
  • Publish iOS
  • Android
  • Publish iOS and Android
  • Data Sources
  • How can I reset my Google Sheets connection in Thunkable?
  • Design
  • Blocks

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  1. Additional Resources

Troubleshooting

PreviousRelease Notes 2023NextCan't Sign in to Thunkable?

Last updated 1 month ago

Was this helpful?

Here are some of the most common issues that our users are running into:

Live Test

Issue: You see a blank / white screen when you live test (even if there are items in your app)

  • If you have a Navigator as the first item in your tree, make sure your screen is dropped within it

  • You have unconnected blocks

  • You have an event triggered by a Screen.Start which may be causing the screen to crash

  • Your app and desktop may not be logged into the same account

Issue: Image is not showing up on your phone

  • The height or width of the image may be set to 'Fit contents'

Download Android

Issue: Trouble downloading AAB and APK files from Google Chrome

  • The Google Chrome browser blocks downloads for your safety. If you open the email with a download link for your APK or AAB file in Google Chrome, you may not be able to download your file. You can try one of these options:

    1. Open the email in another browser, like Firefox or Safari, and download the file.

    2. Change your Google Chrome settings to allow you to download files. Please note that changing your browser security settings can make you more vulnerable as you use the web, and Google Chrome does not recommend disabling this setting.

Issue: Your app is inaccessible and an error screen is displayed saying your app is unavailable

  • It was a Testing Download and has expired after 72 hours.

  • It was a Distribution Download and you switched to the Free plan.

  • It was a Distribution Download and your App (Bundle) ID doesn't match your Active Bundle ID. You may need to enable it in your Account Settings before the app can be used.

Publish iOS

Issue: You don't see your app uploaded to App Store Connect

  • Icons. Ensure your icon is 192 x 192 px and has no transparencies.

  • Certificates. If you have an existing Apple Developer Program account with 2 iOS certificates, you'll have to revoke one. Apple only allows developers to have 2 iOS certificates at a time, and Thunkable creates one when it publishes to your account

  • Provisioning profile. After you revoke your certificate, it is possible that one or more of your provisioning profiles will become inactive. To publish successfully, you need to delete any inactive provisioning profiles.

  • Login. Ensure your Apple ID and password are entered correctly. Thunkable cannot access your credentials, so save them somewhere safe.

  • Apple ID and privacy terms. You must accept Apple's new Apple ID and privacy terms.

Android

Issue: You cannot update an existing app on the Google Play Store

  • If you want to update an existing app on the Google Play Store, your app will need to have:

    • the same package name

    • a higher or incremented version number

    • the same keystore

  • The first two are easily editable in your App Settings, but the keystore cannot be imported/exported.

Publish iOS and Android

Issue: Your app on iOS and Android is inaccessible and your end user sees an error screen saying your app is unavailable.

  • You switched to the Free plan.

  • Your App (Bundle) ID doesn't match your Active Bundle ID and you may need to enable it in your Account Settings before the app can be used.

Data Sources

How can I reset my Google Sheets connection in Thunkable?

A. Reset from Thunkable

  1. Login to your Thunkable account.

  2. On your Projects Page, click Data Sources in the left sidebar.

  3. Click the trash can icon to delete the Google Sheets data source.

B. Reset from Google

If you are having difficulties connecting to your Google Sheets from Thunkable, you may need to reset your Google Sheets connection.

  1. Scroll to the Your connections to third-party apps & services section.

  2. Click the Thunkable connection.

  3. Click See details in the Thunkable has some access to your Google Account section.

  4. Click Remove Access.

  5. Return to Thunkable and re-connect to your Google Sheets account.

Design

If you can't see your components and your screens don't load, perform a hard reload.

Google Chrome (Mac)

  1. Hold down the Cmd ⌘ and Shift keys and press R.

  2. Alternatively, you can open the Chrome Dev Tools by pressing Cmd ⌘ + Opt + I. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.

Google Chrome (Windows/Linux)

  1. Open the Chrome Dev Tools by pressing F12. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.

  2. Alternatively, hold down the Ctrl key and click the Reload button.

  3. Alternatively, hold down the Ctrl key and press F5.

Firefox (Windows/Linux)

  1. Hold down the Ctrl and F5 keys at the same time.

  2. Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.

Firefox (Mac)

  1. Hold down the Cmd ⌘ and Shift keys and press R.

  2. Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.

Microsoft Edge (Windows/Linux)

  1. Hold down the Ctrl and F5 keys at the same time.

  2. Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy, search, and services > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.

Microsoft Edge (Mac)

  1. Hold down the Cmd ⌘ and Shift keys and press R.

  2. Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.

Safari (Mac)

  1. Go to Safari > Empty Caches.

  2. Alternatively, hold down the Option and Cmd ⌘ keys and press E.

  3. To refresh the page, click the Refresh button on the address bar or press Cmd + R.

Internet Explorer (Windows)

  1. Hold down the Ctrl key and click the Refresh button.

  2. Alternatively, hold down the Ctrl key and press F5.

  3. To clear the cache, go to Tools > Internet Options > General > Browsing history and click Delete. Then, select the Temporary Internet files and website files checkbox and click Delete.

Blocks

If your blocks don't work here are some common reasons:

List Blocks

Using a variable that is a list:

Instead, try this:

Variable Blocks

Setting a label's text from a variable:

Instead, try this:

IAP Blocks

Setting in app purchase package name:

Instead, try this:

Data Source Blocks

Filtering based on multiple conditions:

Instead, try this:

Membership. You require an active to publish to the App Store.

Copied apps within an account () will keep the same keystore as the original app. Apps copied from a link will not have the same Keystore.

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