Login Issues
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Last updated
Was this helpful?
If you are seeing this page, you are likely having problems logging into our web platform. Our hardworking beaver is sad to hear that.
Fortunately, we have some recommendations that will hopefully help you fix your login issues. Our top suggestions are:
Sign out completely from Google and then sign back-in
Switch your browser to Chrome, Firefox or Safari (if using Internet Explorer or Edge Web Browsers)
Uninstall AdBlocker extensions or add-ons (if you have them installed)
Disable Kaspersky Lab Antivirus or whitelist thunkable.com (if you have it installed)
A helpful summary is below:
Compatible with Thunkable
Not compatible with Thunkable
Browser
Chrome, Firefox or Safari
Microsoft Internet Explorer or Edge Web Browser
Cookies
Cookies enabled in the browser
Cookies disabled in the browser
AdBlockers
No AdBlockers extensions or add-ons
AdBlockers extensions or add-ons
Kaspersky Antivirus
Either disabling Kaspersky Lab Antivirus completely or whitelisting Thunkable.com
Kaspersky Lab Antivirus software
To enable cookies, please follow the directions below:
In Chrome you need to make sure that you are allowing sites to save and read cookie data. You will also need to ensure that you do not block third-party cookies.
Open Safari > Preferences ... > Privacy
Prevent cross-site tracking should be checked.
Block all cookies should be unchecked.
IMPORTANT: Please make sure to refresh your page after you enable cookies
in your browser, if you have them switched off.
Open you Chrome cookie settings: .
More info about cookies in Chrome .
You will need to have settings like the one below. More info .
Read more about cross-site tracking .
Read more about managing cookies .
