Login issues

Last updated 2 months ago

We currently offer the ability to login to our web platform and mobile app with your Google account. We are hoping to add additional options in the future!

If you are seeing this page, you are likely having problems logging into our web platform. Our hardworking beaver is sad to hear that.

Fortunately, we have some recommendations that will hopefully help you fix your login issues. Our top suggestions are:

  1. Sign out completely from Google (and then sign back-in)

  2. Switch your browser to Chrome, Firefox or Safari (if using Internet Explorer or Edge Web Browsers)

  3. Enable cookies in your browser (if you have them switched off)

  4. Uninstall AdBlocker extensions or add-ons (if you have them installed)

  5. Disable Kaspersky Lab Antivirus or whitelist thunkable.com (if you have it installed)

A helpful summary is below:

Compatible with Thunkable

Not compatible with Thunkable

Browser

Chrome, Firefox or Safari

Microsoft Internet Explorer or Edge Web Browser

Cookies

Cookies enabled in the browser

Cookies disabled in the browser

AdBlockers

No AdBlockers extensions or add-ons

AdBlockers extensions or add-ons

Kaspersky Antivirus

Either disabling Kaspersky Lab Antivirus completely or whitelisting Thunkable.com

Kaspersky Lab Antivirus software

Pro-tip: How to enable cookies

To enable cookies, please follow the directions below:

Chrome

  • You will need to have settings like the one below. More info here.

Firefox

  • You will need to have settings like the one below. More info here.

Screen Shot 2017-02-28 at 12.15.42 PM.png

Safari

  • You will need to have settings like the one below. More info here.

IMPORTANT: Please make sure to refresh your page after you enable cookies