Account Management
Upgrade Your Account
To upgrade your account:
Click your account avatar in the upper right.
Select Membership.
Click Change Plan.
Choose your new plan.
Confirm your selection.
If you upgrade your account within a current billing cycle, the new plan cost will be prorated. You will only pay the difference between the cost of the two plans and not the entire cost of the new plan.
Credit/Debit - the proration is automatic.
PayPal - the entire cost of the new plan is charged, and a refund will be issued for the difference in fees.
Downgrade Your Account
To downgrade your paid account plan to free:
Click your account avatar in the upper right.
Select Membership.
Click Change Plan.
Choose the free plan.
Confirm your selection.
You will continue to have access to your plan for the remainder of your payment period.
When you downgrade your account to free, we maintain your account and projects unless you request your account be deleted. Existing private projects become read-only and remain private unless you change them to public. Once public, you can edit the project, but note that a public project can't be changed to private again unless you are on a paid plan again.
Change Account Email Address
Changing the email address associated with a Thunkable account is not possible.
Instead, transfer your existing projects to an account with a different email address:
In your old account, generate share links for the projects you want to transfer. Learn more here: Share a Fully Editable Copy of Your App Project.
Use a private or incognito browser window to create a new Thunkable account with the desired email address.
Open the share links in the private or incognito browser window.
If you have published any of your apps to the Play Store or the App Store, you must export the keystores of the published apps and import them into the copy of the app in your new account. Instructions are available here: Export and Import a Keystore.
Your Thunkable Community account history cannot be transferred to the new email address.
Access Invoices
The process for obtaining your invoices depends on your payment method.
Credit Card
Click your account avatar in the upper right.
Select Membership.
In the Billing history section, click PDF to view and/or print your monthly invoices.
PayPal
Sign into your PayPal account.
Navigate to your PayPal dashboard.
Click to view and/or print your monthly invoices.
Request a Refund
To be eligible for a refund, you must:
Have not published an app to iOS, Android, or the web during that billing period.
Provide reasoning as to why you are requesting a refund.
To request a refund, email billing@thunkable.com. Refunds are assessed on a case-by-case basis and are not guaranteed.
Change Platform Language
You can interact with the Thunkable platform in English or Chinese. To change the platform language:
Click your account avatar in the upper right.
Select Settings.
Select from language options.
You can use Google Chrome to translate the Thunkable Designer by following the instructions here: Change Chrome languages & translate webpages.
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